Skip to main content

Course Overview

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations.

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment.

In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.

An employee in this occupation will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist.

A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.
In a contact centre environment, they may use network management tools to collect and report on network load and performance statistics to improve commercial outcomes.
In a retail bank they may contribute to the implementation of maintenance and installation work using standard procedures and tools to carry out defined system backups, restoring data where necessary.

Validated by the British Computer Society and delivered by Bournemouth & Poole College, the Apprenticeship combines study days at college where you will have the opportunity to work with other apprentices and work collaboratively on projects developing and building confidence in the soft skills and behaviours required to be successful when completing the end point assessment. You will be taught and assessed by staff with industry experience and professional recognition.

The Information Communication Technician occupation delivers efficient operation and control of the IT and/or Telecommunications infrastructure. The core duties of this role involve:

  • Providing technical support to customers both internal and external through a range of communication channels
  • Establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools
  • Applying appropriate testing methodologies and processes to resolve ICT technical issues
  • Installing and configuring software and hardware
  • Complete cabling tasks for example coaxial, copper, fibre or remotely
  • Administer mobile devices on a network
  • Deliver network tasks prioritising security with a view to mitigating and defending against security risks.

Produce a portfolio of work-based projects that show that the apprentice can perform the following Duties:-

  • Provide technical support to customers both internal and external through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Interpret technical specifications relevant to the ICT task
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements
  • Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
  • Apply appropriate testing methodologies to hardware or software or cabling assets
  • Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
  • Complete cabling tasks for example coaxial, copper, fibre or remotely.
  • Administer mobile devices on a network
  • Deliver network tasks prioritising security with a view to mitigating and defending against security risks.
  • Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches and routers

Candidates will likely require five GCSEs at Grades 9-4 (Formerly Grades A*-D), (especially English, Mathematics and a Science or Technology subject), and a relevant Level 3 qualification or other relevant qualifications and experience.

Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE Grade 5 (Formerly Grade B/C) in English and Maths. However, we will work with you and provide additional support to help you achieve their requirements prior to your apprenticeship.

Individual employers will set the additional selection criteria for their Apprenticeships.

The final, end point assessment is completed in the last three months of the apprenticeship. It is based on: 

  • Employer declaration
  • Portfolio
  • Project specification
  • Professional discussion underpinned by portfolio
  • Project report with questioning

Overarching grade of Fail, Pass, Merit or Distinction

Degree apprenticeship, professional qualifications

Awarding Body:
British Computer Society

Curriculum Area:
Creative and Digital Industries - Digital & Computing

Course Options

Thu 1st August 2024

Attendance

Apprenticeship

Duration

21 Months

Location

Bournemouth Campus

Adult Fee

N/A

16 - 18 Fee

N/A

Adult Fee with Concession

N/A

Apply

From courses to careers

£38,836.79

Potential Salary

£19,314.00

Entry Level Salary

£26,459.99

Average Salary

3

Annual Openings

£45,065.13

Potential Salary

£21,006.00

Entry Level Salary

£30,703.44

Average Salary

3

Annual Openings

£40,794.08

Potential Salary

£19,494.00

Entry Level Salary

£25,090.97

Average Salary

3

Annual Openings

£72,649.93

Potential Salary

£23,508.00

Entry Level Salary

£42,536.16

Average Salary

3

Annual Openings

£42,190.62

Potential Salary

£16,686.00

Entry Level Salary

£25,599.91

Average Salary

6

Annual Openings

£61,670.20

Potential Salary

£20,826.00

Entry Level Salary

£37,419.49

Average Salary

2

Annual Openings

£66,659.48

Potential Salary

£22,518.00

Entry Level Salary

£40,377.00

Average Salary

39

Annual Openings

£62,725.70

Potential Salary

£23,202.00

Entry Level Salary

£37,994.23

Average Salary

1

Annual Openings

£66,897.20

Potential Salary

£23,130.00

Entry Level Salary

£40,520.99

Average Salary

1

Annual Openings

£57,942.49

Potential Salary

£20,754.00

Entry Level Salary

£35,096.94

Average Salary

2

Annual Openings

£57,423.16

Potential Salary

£24,660.00

Entry Level Salary

£36,406.49

Average Salary

2

Annual Openings

£62,958.60

Potential Salary

£21,060.00

Entry Level Salary

£38,135.30

Average Salary

8

Annual Openings

£73,828.66

Potential Salary

£24,480.00

Entry Level Salary

£44,750.40

Average Salary

17

Annual Openings

£74,787.66

Potential Salary

£25,344.00

Entry Level Salary

£45,300.40

Average Salary

11

Annual Openings

£140,137.31

Potential Salary

£34,380.00

Entry Level Salary

£62,952.55

Average Salary

5

Annual Openings

£45,474.29

Potential Salary

£19,170.00

Entry Level Salary

£29,257.00

Average Salary

5

Annual Openings

£46,633.21

Potential Salary

£21,960.00

Entry Level Salary

£30,268.78

Average Salary

3

Annual Openings

£42,291.07

Potential Salary

£18,144.00

Entry Level Salary

£27,209.00

Average Salary

14

Annual Openings