The Digital Support Technician enables you to bring new skills to a business. Working as part of an Digital Support team, an apprentice will help to maximise effective use of digital office technologies, productivity software and digital communications. Validated by the British Computer Society and delivered by Bournemouth & Poole College, the Apprenticeship combines study days at college with the remainder of the time the apprentice being based in the workplace working alongside software experts.

Knowledge Unit 1: Security and Legislation

Knowledge Unit 2 Digital Applications Knowledge

What the course leads to

What courses can I do after this? 

What do I need to apply

To do this course you should have... 

Individual employers will set the selection criteria for their Apprenticeships. Candidates will likely require five GCSEs at grades 9-4, (especially English, Mathematics and a Science or Technology subject), or other relevant qualifications and experience.

Course costs

Course Code Start Date Costs 16-18 Costs 19-23 (with concessions) Costs 19+ (no concessions)
DAN3HE0003 01/08/2021 TBC TBC TBC

* Please note fees are subject to change.

Course content

Course Content 

• Operating a range of digital information systems and tools to maintain information and support service delivery Which covers the following key skills: • Operating a range of digital information systems and tools to maintain information and support service delivery

• Entering, editing, searching, storing, integrating and organising data; data modelling; relationship modelling and data analysis to identify trends and insights

• Using digital office technologies and collaborative tools, to support the delivery of services and to share information using data systems effectively

• Respond to enquiries providing support and information using utilising digital channels

• Digital learning: studies using digital resources to extend knowledge and skills in the use of new digital systems or features and other skills

• Communication: learning to clearly articulate the role and function of software components to a variety of stakeholders (including end users, supervisors etc.)

More info

Start Day/Time 

September 2021

Duration 

18 Months

Attendance 

Apprenticeship

Level 

Level 3

Qualification Name 

Apprenticeship

Awarding Body 

Bournemouth & Poole College

Curriculum Area 

Business, Digital, Leadership & ESOL - Digital & Computing

More about the course 

BCS set a case study scenario for a historical work-based scenario. There will be a range of scenarios to select from based on a short synopsis, the scenarios will be based on the chosen specialism. Case Study Presentation to be prepared over 20 hours. The Case Study Presentation and Interview will be completed remotely a minimum of 1 week after submitted the presentation. The Case Study Presentation and Interview lasts 2 hours. Portfolio content is used to inform the interview.

Duration 

18 Months

Attendance 

Apprenticeship

Level 

Level 3

Qualification Name 

Apprenticeship

Awarding Body 

Bournemouth & Poole College