Hotel Desk Clerks
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
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Core Tasks
- Informs customers of special promotions and new product launches.
- Addresses customer complaints and problems.
- Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
- Makes reservations, books tickets, organises insurance policies on behalf of customers.
- Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
- Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.
Education Requirements
| Level | Percentage |
| Level 0 | 2.959686% |
| Level 1 | 4.787004% |
| Level 2 | 29.083557% |
| Level 3 | 28.559124% |
| Level 4-5 (Higher Education) | 9.025548% |
| Level 6 (Bachelors) | 21.866577% |
| Level 7 (Masters or equivalent) | 3.718505% |
Salary Levels
£35,378.37
Potential Salary
£20,394.00
Entry Level Salary
£22,437.00
Average Salary
28
Annual Openings