The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

Please Apply Now using our Online Enquiry Form – Web link https://www.thecollege.co.uk/adult-skills/free-online-courses

Our Enrolment Process is complete online and you will be assisted every step of the way by one of our team members.  

If you require any further information, please call James Sewell on direct line 01202 205800 or email on sewellj@bpc.ac.uk

 

 

What the course leads to

What courses can I do after this? 

At the College we currently have exciting Adult (+19 years of age) training and development opportunities available; we are offering a full range of blended online distance learning qualifications.

Qualifications on offer:

  • Lean Organisation Management Techniques

  • Principles of Customer Service

  • Principles of Business and Administration

  • Principles of Team Leading

  • Principles of Warehousing and Storage

  • Equality and Diversity

  • Understanding Safeguarding and Prevent Programme

  • Awareness of Mental Health Problems

  • Certificate in Understanding Children and Young People's Mental Health

  • Understanding Specific Learning Difficulties

  • Understanding Care & Management of Diabetes

  • Understanding Behaviour that Challenges

  • Understanding Autism

  • Principles of Dementia Care

  • Principles of Data Security and Data Protection

What do I need to apply

To do this course you should have... 

These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years.

No previous experience or knowledge of this subject is required.  

No work experience required.

Course costs

Course Code Start Date Costs 16-18 Costs 19-23 (with concessions) Costs 19+ (no concessions)
MDL2PW0046 07/09/2020 N/A £0.00 £0.00

* Please note fees are subject to change.

Costs 

These courses are offered 'free' on the proviso that the course is completed. If you fail to complete any course, you will be liable to pay a £125.00 administrative fee.

Please Apply Now using our Online Enquiry Form – Web link https://www.thecollege.co.uk/adult-skills/free-online-courses

Our Enrolment Process is complete online and you will be assisted every step of the way by one of our team members.  

If you require any further information, please call James Sewell on direct line 01202 205800 or email on sewellj@bpc.ac.uk

 

Associated Costs 

These courses are offered 'free' on the proviso that the course is completed. If you fail to complete any course, you will be liable to pay a £125.00 administrative fee.

Course content

Course Content 

What you will learn:

Unit 1 - Understanding Customer Service in the Retail Sector

Unit 2 - Understanding the Retail Selling Process

Unit 3 - Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business

Unit 4 - Understanding How a Retail Business Maintains Health and Safety on its Premises

Unit 5 - Understanding Retail Consumer Law

Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment

More info

Start Day/Time 

Please Apply Now using our Online Enquiry Form: https://www.thecollege.co.uk/adult-skills/free-online-courses

Duration 

4 Months

Attendance 

Online

Level 

Other Courses

Qualification Name 

Certificate

Awarding Body 

NCFE

Curriculum Area 

Business, Digital, Leadership & ESOL - Commercial Delivery Online

More about the course 

The durations of the courses is 3-4 months and we recommend to around 2-3 hours per week to self study.

Please Apply Now using our Online Enquiry Form – Web link https://www.thecollege.co.uk/adult-skills/free-online-courses

Our Enrolment Process is complete online and you will be assisted every step of the way by one of our team members.  

If you require any further information, please call James Sewell on direct line 01202 205800 or email on sewellj@bpc.ac.uk

 

Duration 

4 Months

Attendance 

Online

Level 

Other Courses

Qualification Name 

Certificate

Awarding Body 

NCFE