What the course leads to
What courses can I do after this?
Degree apprenticeship, professional qualifications
What do I need to apply
To do this course you should have...
Candidates will likely require five GCSEs at grades 9-4, (especially English, Mathematics and a Science or Technology subject), a relevant Level 3 qualification or other relevant qualifications and experience.
Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 5 in English and Maths. However, we will work with you and provide additional support to help you achieve their requirements prior to your Apprenticeship.
Individual employers will set the additional selection criteria for their Apprenticeships.
Course costs
Course Code | Start Date | Costs 16-18 | Costs 19-23 (with concessions) | Costs 19+ (no concessions) |
---|---|---|---|---|
BP20020 | Various | TBC | TBC | TBC |
* Please note fees are subject to change.
Course content
Course Content
The Information Communication Technician occupation delivers efficient operation and control of the IT and/or Telecommunications infrastructure. The core duties of this role involve:
- Providing technical support to customers both internal and external through a range of communication channels
- Establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools
- Applying appropriate testing methodologies and processes to resolve ICT technical issues
- Installing and configuring software and hardware
- Complete cabling tasks for example coaxial, copper, fibre or remotely
- Administer mobile devices on a network
- Deliver network tasks prioritising security with a view to mitigating and defending against security risks.
Produce a portfolio of work-based projects that show that the apprentice can perform the following Duties:-
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Complete cabling tasks for example coaxial, copper, fibre or remotely.
- Administer mobile devices on a network
- Deliver network tasks prioritising security with a view to mitigating and defending against security risks.
- Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches and routers
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More info
Start Day/Time
Attendance will be as a Day Release to College and four days at work