The Information Communications Technician occupation delivers efficient operation and control of the IT and/or Telecommunications infrastructure. Validated by the British Computer Society and delivered by Bournemouth & Poole College, the Apprenticeship combines study days at college with the remainder of the time the apprentice being based in the workplace working alongside your software/ hardware and networking experts

What the course leads to

What courses can I do after this? 

Degree apprenticeship

What jobs can I get? 

1st & 2nd line support telecoms technician.

Cloud technician Communications technician 

Cyber/security support 

Data centre support technician 

First-line support Help desk

Support It field technician, IT support analyst, IT Support Officer

Maintenance support technician 

Network field operative. Network support Office it technician Telecommunications technician

What do I need to apply

To do this course you should have... 

Candidates will likely require five GCSEs at grades 9-4, (especially English, Mathematics and a Science or Technology subject), a relevant Level 3 Apprenticeship or other relevant qualifications and experience.

What about work experience? 

No essential

Course costs

Course Code Start Date Costs 16-18 Costs 19-23 (with concessions) Costs 19+ (no concessions)
DAX0HE0007 Various TBC TBC TBC

* Please note fees are subject to change.

Course content

Course Content 

The Network Technician route contains the following core duties:

• Complete cabling tasks for example coaxial, copper, fibre or remotely. • Administer mobile devices on a network. • Deliver network tasks prioritising security with a view to mitigating and defending against security risks. • Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches and routers

Core duties of this role involve:

• Providing technical support to customers both internal and external through a range of communication channels • Establishing and diagnosing ICT problems/ faults using the required troubleshooting methodology and tools • Applying appropriate testing methodologies and processes to resolve ICT technical issues • Installing and configuring software and hardware

More info

Start Day/Time 

January 2022.

Duration 

18 Months

Attendance 

Full-time

Level 

Level 3

Qualification Name 

Apprenticeship Standard

Awarding Body 

British Computer Society

Curriculum Area 

Business, Digital, Leadership & ESOL - Digital & Computing

Duration 

18 Months

Attendance 

Full-time

Level 

Level 3

Qualification Name 

Apprenticeship Standard

Awarding Body 

British Computer Society