What courses can I do after this?
The BTEC Level 3 Diploma in Customer Service provides opportunities for progression to other qualifications at higher levels, which could also be work-based or more academically structured. Learners who achieve the BTEC Level 3 Diploma in Customer Service could choose to progress to Level 3 Diploma in Management.
To do this course you should have...
Prior to joining this course you will be invited to attend an individual interview with a member of the Commercial Delivery team to discuss your suitability for the course based on your work background and current situation. No formal qualifications may be necessary as the main criteria or suitability is based on current and previous work experiences.
|Course Code||Start Date||Costs 16-18||Costs 19-23 (with concessions)||Costs 19+ (no concessions)|
* Please note fees are subject to change.
£1350.00 in total, including registration and certification.
Important Information: This course is offered through as a “Roll On” and “Roll Off” option, which means that you can start/enrol and begin working towards your qualification, at any time of the year. Please contact us for more information (01202) 205800.
Optional units that learners can choose from include:
• Manage Personal and Professional Development
• Monitor the Quality of Customer Service Interactions
• Contribute to the Organisation of an Event
• Buddy a Colleague to Develop their Skills
• Manage Team Performance
• Manage the Use of Technology to Improve Customer Service
• Champion Customer Service
More about the course
Please contact the Commercial Delivery Team to discuss flexible payment options, which are available to learners who are self-funding the qualification.
If you would like to contact a member of the Commercial Delivery team to discuss this course further, please contact James Sewell by either his work email email@example.com or work mobile: 07736 660530.