What the course leads to
What courses can I do after this?
Upon successful completion of this apprenticeship, you could consider a Team Leader or Management or Project Manager apprenticeship subject to a suitable job role. Or you could consider a part time ILM or CMI management course.
What do I need to apply
To do this course you should have...
Individual employers will set their own entry requirements for their Apprenticeship. Candidates will likely require four GCSEs at grades 9-4 (formerly A*-C), including English and maths, or other relevant qualifications and experience. Candidates must also demonstrate an interest in Customer Service
Course costs
| Course Code | Start Date | Costs 16-18 | Costs 19-23 (with concessions) | Costs 19+ (no concessions) |
|---|---|---|---|---|
| BAX3CS0001 | 01/08/2021 | TBC | TBC | TBC |
* Please note fees are subject to change.
Course content
Course Content
Key skills covered include:
Business focused service delivery: strategy, implementation, improvements • Providing a positive customer experience: the whole customer experience, how business processes impact, problem solving, managing situations • Working with customers/customer insights: internal and external customers, behaviours, customer loyalty, different customer types and expectations, analysing feedback
Providing a positive customer experience: the whole customer experience, how business processes impact, problem solving, managing situations
Working with customers/customer insights: internal and external customers, behaviours, customer loyalty, different customer types and expectations, analysing feedback
Customer service performance: maintaining positive relationships, managing referrals or escalations
Service improvement: analyse the end to end service, offer recommendations, keep up to date with changes in relevant legislation, regulations and industry best practice, teamwork
More info
Start Day/Time
Flexible start dates