The telephone is still the number one customer service tool for many businesses, but is only as effective as the person using it.  This one day course is designed to help you give your customers a professional impression and positive experience.

What the course leads to

What courses can I do after this? 

On successful completion of this course you are able to progress onto the Assertiveness Skills, Customer Care and Dealing with Difficult People courses.

What do I need to apply

To do this course you should have... 

There are no formal entry requirements.

Course costs

Costs 

£150.00

Course content

Course Content 

The course covers:

  • Improving listening skills
  • Improving questioning skills
  • Improving Call handling
  • Identifying potential new business
  • Dealing with difficult calls

More info

Start Day/Time 

9 am - 4.30 pm attendance. Various dates throughout the year. For more information please call 01202 205500.

Duration 

1 Day

Attendance 

Part-time

Level 

Other Courses

Qualification Name 

College Certificate

Awarding Body 

Bournemouth & Poole College

Duration 

1 Day

Attendance 

Part-time

Level 

Other Courses

Qualification Name 

College Certificate

Awarding Body 

Bournemouth & Poole College