What the course leads to
What courses can I do after this?
On successful completion of this course you are able to progress onto the Assertiveness Skills, Customer Care and Dealing with Difficult People courses.
What do I need to apply
To do this course you should have...
There are no formal entry requirements.
Course costs
Costs
£150.00
Course content
Course Content
The course covers:
- Improving listening skills
- Improving questioning skills
- Improving Call handling
- Identifying potential new business
- Dealing with difficult calls
More info
Start Day/Time
9 am - 4.30 pm attendance. Various dates throughout the year. For more information please call 01202 205500.
Duration
1 Day
Attendance
Part-time
Level
Other Courses
Qualification Name
College Certificate
Awarding Body
Bournemouth & Poole College