Most businesses across most sectors need professional customer service. The Customer Service Practitioner Level 2 Apprenticeship is a useful way to develop relevant and transferable business skills in any sector or organisation, and is an excellent start to your career. The purpose of the role is to deliver high quality products or services to customers, whether this is face to face, by post, digitally or over the phone. This might include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. The job holder is an important member of the business services team and may be the first point of contact for customers. 

 

What the course leads to

What courses can I do after this? 

On successful completion of this Apprenticeship you could progress onto an advanced apprenticeship, such as Customer Service Specialist, Business Administrator or Team Leader/Supervisor. You could also move into a different type of role, such as marketing or IT.

What do I need to apply

To do this course you should have... 

You will need to have mathematics and English GCSEs grade D/3 or above (or equivalent) and be willing to learn.

An interest in Customer Service and representing your employer professionally

 

  • Reliability and flexibility
  • The ability to work in a team as well as on your own, self-motivated
  • Good organisation, communication and computer skills
  • Being able to work under pressure and to strict deadlines
  • Commitment to learning

Course costs

Course Code Start Date Costs 16-18 Costs 19-23 (with concessions) Costs 19+ (no concessions)
BAX2CS0001 01/08/2021 TBC TBC TBC

* Please note fees are subject to change.

Course content

Course Content 

The course will cover:

 

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

 

Enabling you to develop skills in:

 

  • Interpersonal: learning how to use questioning and listening skills
  • Communication: using appropriate verbal and non-verbal communication skills
  • Influencing: providing clear information to inform customers
  • Personal organisation: how to organise yourself and your workload to meet deadlines
  • Dealing with customer challenges: learning tools to maintain communication and help resolve customer needs

 

  • Functional Skills in Maths and/or English at Level 2 (if not already achieved)

More info

Start Day/Time 

Various start dates available.

Duration 

15 Months

Attendance 

Apprenticeship

Level 

Level 2

Qualification Name 

Apprenticeship Standard

Awarding Body 

EDEXCEL

Curriculum Area 

Business, Digital, Leadership & ESOL - Business & Finance

Duration 

15 Months

Attendance 

Apprenticeship

Level 

Level 2

Qualification Name 

Apprenticeship Standard

Awarding Body 

EDEXCEL