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Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

What you will learn:

• Unit 1 - Principles of Providing Administrative Services
• Unit 2 - Principles of Business Document Production and Information Management
• Unit 3 - Understand Communication in a Business Environment
• Unit 4 - Understand Employer Organisations
• Unit 5 - Understand How to Develop Working Relationships with Colleagues

What you will learn:

• Unit 1 - Principles of Customer Service and Delivery
• Unit 2 - Understand Customers
• Unit 3 - Understand Employer Organisations

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

What you will learn:

• Unit 1 - Lean Organisation Techniques in Business
• Unit 2 - Business Improvement Tools and Techniques
• Unit 3 - Working in Business Teams

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

What you will learn:

• Unit 1 - Understanding Customer Service in the Retail Sector
• Unit 2 - Understanding the Retail Selling Process
• Unit 3 - Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
• Unit 4 - Understanding How a Retail Business Maintains Health and Safety on its Premises
• Unit 5 - Understanding Retail Consumer Law
• Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

What you will learn:

• Understand Customers

• Understand How to Deliver Customer Service and Resolve Problems

• Understand How to Develop Working Relationships with Colleagues

• Introducing to Coaching

• Introduction to Mentoring

The warehousing and storage of goods is an essential part of logistics operations within a business. Roles within this industry require great skill and organisation to coordinate the demand and supply of goods and ultimately meet customer needs.

What you will learn:

• Unit 1 - Introduction to Warehousing and Storage
• Unit 2 - Understand how to Receive and Store Goods
• Unit 3 - Understand how to Process Orders and Prepare them for Dispatch
• Unit 4 - Understand how to Check Stock and Update Records
• Unit 5 - Customer Service in Warehousing and Storage

Mental health problems affect around 1 in 10 children and young people. These issues include depression, anxiety and conduct disorder and can often be a direct response to occurrences in their lives. Emotional wellbeing is just as important as a child’s mental health, therefore it is important for those working with children and young people to have a good understanding of the concepts, risk factors and impact of mental health.

What you will learn:

• Unit 1 - Understand Children and Young People's Mental Health in Context
• Unit 2 - Understand Factors which may Affect Children and Young People’s Mental Health
• Unit 3 - Understand Children and Young People's Mental Health Concerns
• Unit 4 - Understand the Impact of Children and Young People's Mental Health Concerns
• Unit 5 - Understand how to Support Children and Young People with Mental Health Concerns

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

What you will learn:

• Unit 1 - Understanding Mental Health
• Unit 2 - Understanding Stress
• Unit 3 - Understanding Anxiety
• Unit 4 - Understanding Phobias
• Unit 5 - Understanding Depression
• Unit 6 - Understanding Post-Natal Depression
• Unit 7 - Understanding Bipolar Disorder
• Unit 8 - Understanding Schizophrenia
• Unit 9 - Understanding Dementia
• Unit 10 - Understanding Eating Disorders
• Unit 11 - Understanding Attention Deficit Hyperactivity Disorder
• Unit 12 - Understanding Obsessive Compulsive Disorder
• Unit 13 - Understanding Post-Traumatic Stress Disorder

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.

What you will learn:

• Unit 1 - Equality and Diversity in Society
• Unit 2 - Equality and Diversity in the Community
• Unit 3 - Equality and Diversity in the Workplace

What you will learn:

• Unit 1 - Initial steps for a business start-up
• Unit 2 - Marketing for a business start-up
• Unit 3 - Legal and financial considerations when starting a business
• Unit 4 - How to develop a business plan

Official data showed that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation and the potential consequences of illegal online activity.

What you will learn:

• Unit 1 - Understanding the Prevent Duty
• Unit 2 - Understanding Safeguarding
• Unit 3 - Understanding Online Safety

Challenging behaviour is causing increasing concern today as many individuals have increasing levels of stress and uncertainty in their lives. This behaviour can be due to factors such as anxiety, neglect, abuse, learning disabilities and conditions like dementia. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage their behaviour.

What you will learn:

• Unit 1 - Understand Behaviour That Challenges
• Unit 2 - Understand How to Support Positive Behaviour
• Unit 3 - Understand the Importance of Effective Communication and the Management of Behaviour That Challenges
• Unit 4 - Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour that Challenges

Having a learning difficulty means that people find it harder to learn certain skills. As this affects around 15% of people, it is important for those working in healthcare, social care and education to have knowledge of different Specific Learning Difficulties such as ADHD, dyslexia and dyscalculia.

What you will learn:

• Unit 1 - Understand Specific Learning Difficulties
• Unit 2 - Understand the Effects of Specific Learning Difficulties
• Unit 3 - Understand the Diagnosis of Specific Learning Difficulties
• Unit 4 - Understanding Supporting Individuals with Specific Learning Difficulties
• Unit 5 - Understand the Context of Specific Learning Difficulties

Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them. There are around 700,000 people in the UK with autism – more than 1 in every 100. Having a clear understanding of the misconceptions, diagnoses and support surrounding autism are just some of the essential skills needed when working in mental health.

What you will learn:

• Unit 1 - Introduction to Autism
• Unit 2 - Using a Person-Centred Approach to Support Individuals with Autism
• Unit 3 - Communication and Social Interaction in Individuals with Autism
• Unit 4 - Sensory Processing, Perception and Cognition in Individuals with Autism
• Unit 5 - Supporting Positive Behaviour in Individuals with Autism
• Unit 6 - Supporting Individuals with Autism to Live Healthy and Fulfilled Lives

Around 1.5 million people in the UK have a learning disability. Owing to the fact that they are likely to find it more difficult than others to describe their symptoms, a good knowledge of legislation and the healthcare system, as well as an understanding of signs and symptoms of various conditions, is essential for anyone working with individuals with learning disabilities.

What you will learn:

• Unit 1 - Understanding the Context of Supporting Individuals with Learning Disabilities
• Unit 2 - Principles of Safeguarding and Protection in Health and Social Care
• Unit 3 - Introduction to Personalisation in Social Care
• Unit 4 - Principles of Positive Risk-Taking for Individuals with Disabilities
• Unit 5 - Introductory Awareness of Autistic Spectrum Conditions
• Unit 6 - Principles of Supporting Individuals with a Learning Disability to Access Healthcare

There is an emerging global epidemic of diabetes. In the UK alone, 3.2 million people are diagnosed with the disease and an estimated 630,000 people have the condition but don’t know it. It is believed that deaths from diabetes will rise by more than 50% in the next ten years. Simple lifestyle measures can be effective in preventing or delaying the onset of this chronic, debilitating and often deadly disease.

What you will learn:

• Unit 1 - Understand Diabetes
• Unit 2 - Prevention and Early Intervention of Type 2 Diabetes
• Unit 3 - Understand the Initial Care of Diabetes
• Unit 4 - Understand the Treatment and Management of Diabetes

What you will learn:

• Current data protection legislation, and how it is applied
• Organisational procedures concerning data
• Possible threats to ICT systems and data, and how to protect against them
• Consequences of not protecting data, and the impact of possible breaches

What you will learn:

• Unit 1 - Dementia Awareness
• Unit 2 - The Person-Centred Approach to the Care and Support of Individuals with Dementia
• Unit 3 - Understand the Factors That Can Influence Communication and Interaction with Individuals who have Dementia
• Unit 4 - Understand Equality, Diversity and Inclusion in Dementia Care
• Unit 5 - Understand the Administration of Medication to Individuals with Dementia Using a Person-Centred Approach
• Unit 6 - Understand Behaviour in the Context of Dementia
• Unit 7 - Understand the Benefits of Engaging in Activities in Social Care

The aim of this qualification is to support learners in developing digital literacy skills in our modern society. This course will support learners who already work in a role where digital skills are used, and to develop others where digital literacy skills are required in their work role. This course will equip you with a knowledge of finding and managing relevant information, the importance of managing your online identity, improve digital career development, as well as awareness of digital safety, security and communication.

Anyone with a basic understanding of IT skills who are wishing to improve their knowledge and understanding of digital skills will benefit from this course.

What you will learn:

• Using and Managing Information
• Keeping Yourself and Others Safe When Using Digital Devices
• Communicating and Collaborating Online
• Digital Career Development

In an increasingly digital world, it’s becoming more important to have the right skills in order to use computers and other technological devices. This course is designed to help support your development with digital literacy skills, encouraging progression into roles where digital literacy is required.

What you will learn

• Finding and using information
• Safety and security when using data and digital devices
• Communicating and collaborating online
• Using word processing software
• Using a computer
• Digital career development

Care workers play a key role in ensuring their residents/patients are treated with a friendly and caring approach. Care workers have the ability to relate to people from a variety of backgrounds. After an investigation from the Care Quality Commission revealed that 424 out of 1,357 services in England are rated 'inadequate', the need for high quality trained care workers has never been greater.

What you will learn:

• Understanding Person-Centred Thinking and Planning
• Care Planning for the Care Worker
• Understanding Nutrition and Hydration in Health and Social Care Settings
• Principles of Supporting an Individual to Maintain Personal Hygiene
• Understanding Continence Care Principles of Supporting Sleep