Retail Skills (Diploma) Level 2 Full Time

1 Year, Full Time

Hours of attendance and start date will be confirmed at interview or enrolment.

The Course

In brief ...

Retail is one of the most important business sectors in the UK, employing over 10% of the country's workforce. This programme has been designed for people who want a retail career and are looking for a college- based, vocational qualification in the fundamentals of retail work. It covers the key retail areas of teamwork, customer service, stock control and display - ensuring that you have the skills and knowledge you need to be an effective and valuable retail professional at the "sharp end" of the industry.

Based at our Lansdowne (Bournemouth) campus, this course develops the skills and knowledge you need to be an effective and valuable retail professional on the sales floor - the “sharp end” of the industry. Appropriate IT user skills are also covered.  
 

Who is it for

This course is designed for people looking to enter the retail industry with a sales, customer service or merchandise role.

What the Course Leads to

What courses can I do after this?

This programme is an excellent basis for a range of work or learning options. Some students will progress directly into retail employment and may build on their vocational qualifications in the workplace or through an Advanced Apprenticeship. Others may take a more academic route through a business related Level 3 course at The College, possibly leading to a place at University.
 

What jobs can I get

Front-line retail operations roles such as

  • Sales Team member
  • Checkout Operator
  • Customer Adviser
  • Merchandiser

What do I need to apply

To do this course you should have ...

A minimum of 3 GCSEs at Grades A* - D (one of which should be English) or a level 1 Business or Retail Diploma or equivalent. Equally important is a real interest in working in the retail sector.

You should have an active interest in a career in retailing, working with both customers and merchandise.
 

What about work experience?

A key feature of this course is workplace observation with a retail business.  Some students find their own retail work, but more usually The College arranges placements for students. This lets you put your skills into practice and provides much of the evidence needed to achieve the qualification.

 

Course costs

Course offerings and fees
Course Code Start Date Location Costs: 16-18 Costs: 19+ Costs: 19+ (concessions) 24+ Loan
SGL2FQ0091 Lansdowne TBC TBC TBC N/A
SGL2FQ009F 10/09/2014 Lansdowne £90 £1,845 £140 N/A

More Information

More about the course

A key feature of  this programme is workplace observation within a retail business. Some students find their own retail work, but more usually The College arranges placements for students on the programme. The placement not only lets you put your skills into practice, but provides you with much of the evidence needed to achieve the qualification. You cannot complete this programme without evidence from a real retail environment.  You will be taught through a mixture of workshops and practical sessions, supported on-line by our virtual learning environment. During the programme you will visit retail operations – past visits have included Westfield shopping centre in London, the Clothes Show Live at the NEC and local retailers. 

Duration
1 Year
Attendance
Full Time
Start Day/Time

Hours of attendance and start date will be confirmed at interview or enrolment.

Level
Level 2
Qualification Name
QCF Award/Certificate/Diploma
Awarding Body
EDI (Education Development International)

Course Content

Course content

The main part of this programme concentrates on developing your skills and knowledge as a retail professional, both in the College and in the workplace. The units covered will be relevant to the widest range of retail businesses, no matter what size they are or what customer profile or type of merchandise they deal with.

• Customer service and selling skills
• Processing payments
• Display basics
• Receipt and storage of merchandise
• Health & safety and security
• Working effectively with your team
• Drawing software
• Spreadsheet software
• Presentation software
• Functional Skill – Maths
• Functional Skill - English
 

Retailing is a major user of new business technology so you will also develop IT skills.

During the programme of study you will visit retail operations and in the past these have included Westfield Shopping Centre in London, The Clothes Show Live at the NEC as well as local retailer outlets. There are also opportunities to try out your sales skills on fellow students and staff through our College Market Stall activities.