Customer Service - Intermediate Apprenticeship
Hours of attendance and start date will be confirmed at interview or enrolment
Apprenticeships have been introduced to give young people access to the occupational area of their choice along with training to the relevant competence based qualification.
The aim is to improve world-wide competitiveness, UK companies need to have a work-force that it equipped with a high level of skills and knowledge.
You will be working in a customer related environment where your duties will include dealing with internal and external customers. Your exact duties will depend upon your employer.
To gain the full Apprenticeship you will work towards the following qualifications:
- Competence based qualification: Level 2 NVQ Certificate in Customer Service.
This qualification is work orientated and will relate specifically to your job role.
- Knowledge based qualification: Level 2 Certificate in Customer Service.
- Functional Skills in Mathematics Level 1
- Functional Skills in English Level 1.
You will need to have a minimum of English GCSE grade C or above (or equivalent) and Mathematics GCSE grade D or above (or equivalent) and you will need to demonstrate an interest in customer service.
You will be continually assessed throughout your training. The assessments will take place in the college and in the workplace, plus you will take some external tests / examinations for functional skills (if required) and technical certificate. Your progress will be reviewed regularly and achievable targets set to ensure you complete your apprenticeship on time.
On successful completion of this apprenticeship you could progress to an advanced apprenticeship in Customer Service.
Apprenticeships are a great option for school leavers who want to get straight onto the career ladder. An apprenticeship is equivalent to 5 GCSE's.
Where possible, Apprenticeships co-ordinators from The College will find you an employer and a place of work (although learners who are already employed are welcome to apply if sponsored by their employer). Your offer of apprenticeship training will be dependent upon work placements being available.
Units studied will include:
- Communicate using a customer service language.
- Follow the rules to deliver customer service.
Plus optional units to be chosen at later date which may include:
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Monitor and solve customer problems
- Develop customer relationships
The skills and qualities needed to succeed as a Customer Service apprentice include:
- An interest in Customer Service
- Reliability and flexibility
- The ability to work in a team as well as on your own also being self-motivated
- Good organisation, communication and computer skills
- Being able to work under pressure and to strict deadlines
While your technical skills and knowledge will develop over the course of your apprenticeship you will also need to demonstrate to potential employers that you possess the relevant industry skills and qualities and are willing to work and learn.